Two related terms deserve mention. Related: 4 Key Benefits of VMware Cloud on AWS. 1! One of the facts of life is that there is never enough money to maintain or upgrade all infrastructure to the highest and most productive level, requiring organizations to establish priorities. Journal of the Association for Information Systems 10, no. If current computer hardware requires power of 5kW per rack but new hardware requires 10 or 20kW, the cost of upgrading electrical and cooling equipment can equal or exceed the cost of replacing the computer hardware. The value proposition for infrastructure spending is undoubtedly complex, involving both financial and nonfinancial factors. This kind of proposal should be constructed efficiently and with a business approach. According to a recent survey, 44% of networking professionals said that their top goal for 2018 was to implement upgrades across their enterprise’s networking foundations. Lane, Cara, Janice Fournier, and Tom Lewis. Bellman, Richard. This will include the costs for the initial project, as well as expected operational costs for several years (typically 3–5) and any major expected upgrades or replacements if they occur within that time. A definition of IT infrastructure with several examples. network upgrade project. IT infrastructure is the stuff on which we build and operate IT applications. "The Long Now of Technology Infrastructure: Articulating Tensions in Development." In short, it gives you more say in its configuration. This life cycle of build-maintain-upgrade-replace-reimplement results in the different types of infrastructure projects. What is the cost of an outage? Scientific Advances and Information Technology: Meeting Researchers' Needs in a New Era of Discovery. The report defined cyberinfrastructure as a "layer of enabling hardware, algorithms, software, communications, institutions, and personnel" between hardware and the applications.2 In the more recent National Infrastructure Protection Plan, cyberinfrastructure is defined for a more general audience: "Cyber infrastructure includes electronic information and communication systems, and the information contained in these systems. Infrastructure project management involves many of the general project management elements like planning, execution, monitoring, testing, and project closure. Dynamic project management. This EDUCAUSE Review article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 4.0 license. Ratings can be established in various ways, ranging from subjective opinions of people knowledgeable about the system to detailed technical analyses performed by outside consultants. Size: 44 KB. In this type of situation, the cost analysis has to show the overlap of both services, as well as costs attributable to the migration effort (see figure 2). When maintenance costs start to equal replacement cost, and the capability/cost ratio declines significantly, it is time to reimplement, taking into account the ongoing maintenance costs of new infrastructure, which may be higher or lower than current maintenance costs. With a completely new infrastructure, benefits and risks will have to be described without much data to draw upon. And value can be delivered in phases as deliverables are released throughout the project, not just at the end. As such, it is a continuously evolving document and will always be in a state of flux. Create an ROI scorecard using all that you know about the project. It provides background to enhance understanding of the various types of infrastructure projects, present capabilities, analyze benefits and risks, develop a cost model, and, by comparing alternatives, develop the value proposition for presentation to decision makers. Client software 4. Upper Saddle River, NJ: Financial Times-Prentice Hall Press, 2002. https://www.greyson.com/wp-content/uploads/2018/05/imgpsh_mobile_save.jpg, /wp-content/uploads/2018/02/greyson-black-logo.png, The CIO's IT Infrastructure Upgrade Checklist. Devaraj, Sarv, and Rajiv Kohli. IT leaders often opine that it is difficult to make a case for spending money on infrastructure systems, certainly much more difficult than making a case for spending money on application systems. Finally, a Value Scorecard brings together the analysis and compares the project under consideration with alternatives, including maintaining the status quo. Regularly upgrade the core IT networking infrastructure in alignment with business drivers, new opportunities for innovation, and architectural and product roadmaps Results Constant infrastructure readiness No need to delay technology adoption while infrastructure is prepared Next Steps More than one dozen new infrastructure projects in fiscal year "Equipment Replacement Policy." When approaching completely new infrastructure, most IT organizations focus on the capabilities the project will bring to campus. Planning for this ahead of the upgrade ensures proper communication and stakeholder sign-off for a smooth transition. Now that you know what components of your infrastructure are most effective at driving business results, you can begin to put together a plan. According to the university's CIO, "This made a powerful presentation going into the governance committees, particularly when we could show some systems past end of life or using completely outdated technology." Sometimes a reimplementation project is based on technology so dramatically different that the infrastructure project is essentially a new implementation — except that the old infrastructure has to be migrated to the new. Server software 6. This framework and its supporting documents address the need to both Example of technology migration project cost model. If any part of your existing infrastructure is found lacking, you should roll the necessary enhancements into your next network upgrade. Improves service levels by installing Uninterruptable Power Supplies (UPS) in customer locations to provide emergency power for netw… Sometimes, qualitative analysis provides more than enough information to allow actions to be taken. If it is faculty, then the most important aspects might be how the infrastructure will aid their ability to do research, obtain research grants, or better teach students. What measures will resonate with them? However, replacement is rarely as simple as a "forklift upgrade." The Telecommunications Infrastructure Upgrade Project (TIU) is being implemented through a series of projects grouped in phases by geographic locations and grouped by each area’s primary network routing hub known as an Area Distribution Facility … We completed the entire project, from initial meeting to a completed network, in 5 months. Determine if there are any bottlenecks or … Table 1. Cloud Based Hosting and Support. Security devices (firewalls, biometric and smart card readers, IDS appliances) 7. Ribes, David, and Thomas Finholt. A value analysis can be helpful in this regard and need not be costly or difficult to develop. With this presentation, decision makers will be in a better position to appreciate the value of IT infrastructure and approve necessary projects. Application Migration Activities. Sign up for our newsletter. When universities started to shift from "plain old telephone service" (POTS) to IP-based telephony or from on-premises servers to cloud-based servers, the migration of services from one infrastructure to another was a major factor in the reimplementation. Contact us today. The option of doing nothing also has benefits, risks, and costs and should be evaluated with other alternatives. That said, in some situations a financial return-on-investment (ROI) analysis is useful, and those instances shouldn't be ignored. Server hardware 5. Planning is essential. In one instance, a physics professor asked the CIO at his institution for a written commitment that the university would increase bandwidth to keep pace with other institutions in the physics research community because he wanted to submit that document with a grant application! We respect your privacy. TORFP ISSUE DATE: Wednesday, March 23, 2006 ROI might only rarely be a key decision metric, but when it is, it is an important part of the analyst's toolkit. While a leaking roof is a sure sign of the need for building maintenance (although not necessarily for roof replacement), the need for maintenance on other types of infrastructure may not be so obvious. In particular, administrators of WiFi networks who need more capacity should install more access points. Your organization needs a cyber strategy that accommodates these developments. Project risk management has to be a core element of project selection, planning, and design, and it has to be continuous across the entire life cycle of the project. Some items included but not limited to are: replace obsolete Cisco The planning of a network upgrade begins after the initial site survey and requirements of specific In other words, how do you calculate the value of this infrastructure project? Specify the plan for establishing and maintaining the development environment (hardware, operating system, network and software), and the policies, procedures, standards, and facilities required to conduct the IM/IT project. TORFP NAME: Network and Server Infrastructure Upgrade FUNCTIONAL AREA: Functional Area 1 – Enterprise Service Provider (ESP). Your network infrastructure plays a vital role in keeping your enterprise data and systems secure. Network devices (routers, switches, network printers) 8. © 2015 EDUCAUSE. Peripherals (monitors, scanners, printers) 3. Make predictions about how this may change in the short and medium terms. The basic approach (see figure 1) is to show how to value a project by looking at the capabilities to be implemented or updated, the benefits to different parts of the university community, the risks entailed in undertaking the project (or not undertaking it), and the costs (including ongoing maintenance and operational costs) — all based on a fundamental understanding of the different types of infrastructure projects and their purposes. When formulating a … SAAS With Real Time Project Insights. File Format. By adopting software-defined network, you’ll cut your capital and operating expenses. Once individual measures have been assessed, the infrastructure system or component can be given an overall rating or "health check score" depending on the decisions to be made: In preparing for an annual budget review, one university IT department performed a health check on its infrastructure systems, using subjective ratings from multiple staff members. Universities that installed wireless networks then had to maintain them, fixing anything that broke and upgrading network wiring and routers that connected those access points. The goals of the Telecommunications Upgrade project align with UW-IT’s strategic mission as follows: 1. The IT Payoff: Measuring the Business Value of Information Technology Investments. Jan 6, 2013 - IT Infrastructure Migration Plan Template. The OS is the most important software component and is responsible for managing the hardware itself and connect the physical resources to the network infrastructure. Perform A Site Review. There are many examples of project teams spending much time developing quantifiable measures for just about everything, even when that analysis is of dubious quality or does not have any actionable value. Justifying an infrastructure project means presenting the value proposition. This article develops a framework to assess the need for IT infrastructure projects; analyze the issues and risks in implementing and maintaining IT infrastructure; and engage other university officials in better understanding the impact of IT infrastructure projects. ROI is all the different types of returns — positive and negative, financial and nonfinancial — that accrue from implementing a project. A poorly designed project-delivery approach or the wrong decisions about procurement can also lead to delays, higher costs, and diminished returns. These maintenance projects were sometimes very large infrastructure projects in themselves. Replacement cycles for application systems are often longer, sometimes much longer. Looking for IT innovations and advice? Challenge yourself. Because wires had to reach all those wireless access points, however, the wired network would still need to go everywhere wireless went (although not necessarily to each desktop). … Approach to infrastructure project justification. The first step in putting together your upgrade plan is tocategorize and prioritize potential upgrades. Planning Ahead It’s important to plan ahead when coming up with a network infrastructure upgrade project plan. So while you can expect various benefits from new infrastructure, there is always a risk that those benefits will not be realized. Jerry Grochow, Senior Advisor to NET+, Internet2; and Consultant, IT strategy in higher education, This article represents a condensed version of the July 2014 ECAR Research Bulletin by the same name. Infrastructure projects will compete with all the other demands on the IT budget, however, and sometimes suffer in comparisons because benefits and risks are thought to be difficult to explain or quantify. An infrastructure project under review must be compared to other projects. Technology continues to advance at a breakneck pace. Draft a 1 year infrastructure improvement plan. ... Infrastructure. Figure 2. Simple IT Proposal Template The basic approach (see figure 1) is to show how to value a project by looking at the capabilities to be implemented or updated, the benefits to different parts of the university community, the risks entailed in undertaking the project (or not undertaking it), and the costs (including ongoing maintenance and operational costs) — all based on a fundamental understanding of the different types of infrastructure projects and their purposes.For existing infrastructure, begin by making a d… Creative Commons Attribution-NonCommercial-NoDerivs 4.0 license. IT hasn't achieved that level of standardization, but we can develop an approach to assessing infrastructure systems by measuring their usefulness, reliability, and technological obsolescence. Analysis and comparison matrix template, Ancillary beneficiaries; how they benefit, One-time costs of planning and implementation: external, including external personnel (range of cost), One-time costs of planning and implementation: internal, including internal personnel, amortization, nonbudgeted costs (range of cost), Cost of conversion/overlap: external (range of cost), Cost of conversion/overlap: internal (range of cost), Annual (ongoing) costs: external, including external personnel (range of cost), Annual (ongoing) costs: internal, including internal personnel, amortization, nonbudgeted costs (range of cost). For example, the failure to maintain networks means that fewer people will have high-speed access to online research facilities and that, as a result, fewer multi-institutional research projects will take place. Personnel costs (both contractors and employees) are often a significant figure and should include full- and part-time people involved in the project, both from IT and any other departments involved, such as the construction department. We had no plan in place, and that meant we would sometimes have to wait for someone to become available to do the work. Enhances collaboration by setting the foundation for Unified Communications services 3. Westerman, George, and Richard Hunter. Table 3. IT research and advisory firm Gartner estimates that by 2022, 75% of organizations will view networking as critical to the success of their digital initiatives. Note that while people are specifically excluded from this definition, the costs of people to implement and maintain infrastructure are included in analyzing IT infrastructure projects. Figure 1. The checklist below will help you ensure that you consider some of the most important aspects of your enterprise network infrastructure before performing an upgrade. Critical infrastructure refers to those infrastructure assets critical to the functioning of society. Jan 6, 2013 - IT Infrastructure Implementation Schedule Template in MS Project. The type of project — initial implementation (for new infrastructure), maintenance, reimplementation, or technology migration — dictates the factors to be considered in the analysis. The following framework describes the technology infrastructure plan of the University of North Carolina at Greensboro (UNCG). Chief information officers should review their current network setup on at least an annual basis to ensure that it still fits their business needs and objectives. Performing a site review involves taking a stocktake of any and all … Provides access to excellent infrastructure via communications core 2. Project Scope. If any part of your existing infrastructure is found lacking, you should roll the necessary enhancements into your next network upgrade. Another factor to consider was the relative newness of wireless technology, and the likely need to replace the entire infrastructure in 3–4 years. When should replacement be considered instead of maintenance? 5 Strategic Tips for Preventing Data Loss, The CIO’s IT Infrastructure Upgrade Checklist, Tech for Change: Building Bridges in Uncertain Times, Meet Greyson’s 2020 Q1 MVP—Youri Desrosiers. Some benefits and costs can be presented in quantifiable terms and some not, but all should enter into the decision-making process. Ready to embark on your next network upgrade? The health check was updated for subsequent annual budget reviews. This means the analysis will be highly qualitative and anecdotal, although some factors might be quantifiable.4 Subjective assessments may come from anecdotes or interviews or surveys, or experiences at other campuses. This, in turn, requires understanding the benefits of maintaining and the risks of not maintaining IT infrastructure. The project aims to upgrade the network of a software development organization. So how do you create the value proposition for infrastructure where a single financial ROI is not readily calculable? Software as a Service (SAAS) Platform. A thorough risk analysis will look at the impact of expected benefits not being realized, as well as other potential risks, including cost overruns and impact on other systems or departments. Analysis of maintenance projects includes the same basic factors as new infrastructure projects: capabilities, benefits, risks, and costs. If ROI is presented as a scorecard rather than a single number, then all types of benefits and costs can be presented. This focus on network updates comes at a particularly critical time for digital transformation. Ongoing maintenance costs should be considered, including hardware, software, other equipment, construction, and personnel. While this is self-evident to IT professionals, it may not be as obvious to senior administrators who more commonly deal with other types of university infrastructure. Proper planning is crucial to project success. Cybersecurity is one of the most important concerns for organizations of all sizes and industries. Confidence: Create A Dependable Infrastructure Project Plan Use industry specific features that make daily tasks a lot easier: Effortlessly input specifics that affect the timeline like: elevation, quantities, soil classifications, survey data and other variables.. Expect issues and delays related to security/firewall changes. This framework helps analyze and present that value proposition, thus helping IT practitioners justify the need for individual infrastructure projects. For example, when wireless networks were starting to be installed almost a decade ago, this was seen as totally new infrastructure, and it was not clear whether they would replace or augment wired networks. For example, rather than trying to calculate "lost productivity" of a network outage to help justify some number of duplicate routers, it might be equally useful to note that having your university on the front page of a local or national newspaper for having a prolonged network outage is a reputational risk the president and trustees might not want to take very often. Waterfall. IT upgrade proposal is one such document, which drafts the plan of upgrading any particular IT business. Pricing Plans. 3 (1955): 133–136. If your audience is the CFO, then an argument with at least some discussion of financial return will be useful. Reduces enterprise riskby retiring aging, out of service equipment 4. Budget and Management (DBM), Office of Information Technology (OIT) and subsequent Master Contract Project Number 050R5800338, including any amendments. Analysis factors for different types of infrastructure projects, Capability, reliability, and performance improvements, Impact on related infrastructure and systems. The checklist below will help you ensure that you consider some of the most important aspects of your enterprise network infrastructure before performing an upgrade. After completing this planning phase, we installed, configured, and documented our client’s network and virtual infrastructure. Case study. “Digital transformation” is the watchword on everyone’s lips right now, from tiny startups to Fortune 500 multinationals. While this traditionally has referred to infrastructure dealing with necessities such as the water supply, electricity, transportation, and food supply, the federal government now includes information technology in critical infrastructure, both in terms of the organizations that supply IT and the organizations that use IT.1. One of the questions in justifying infrastructure maintenance or replacements is, Why do this now? Who are the decision makers who will evaluate your analysis? Meeting with staff from multiple departments is one way to help avoid surprises and demonstrate to decision makers that risks have been studied broadly. Robust Databases + Analytics. For existing infrastructure, begin by making a determination of its status (or "health") before determining what type of project is necessary. Table 2. Software includes web servers, Enterprise resource planning (ERP), customer relationship management (CRM), productivity applications and the operating system (OS). Details. However, an Infrastructure Project Manager (IPM) has some unique responsibilities when it comes to managing infrastructure-specific projects, such as upgrades, integrations, and repairs. The following are common examples. The building trades and other engineering professions have established many types of metrics and standards to guide such decisions. The implications of reimplementing infrastructure can be far reaching, and all those reaches must be part of the analysis. 5 (May 2009): 374–398. The term infrastructure (or "below the structure") is widely used for public works such as water and electric delivery systems, roads, and bridges and, even more generally, to refer to any systems that support society or an organization. In practice, many risks and benefits can only be translated into financial terms by making gross assumptions on financial value that would be nearly impossible to verify. Infrastructure projects can usually be broken down into pieces that can be delivered in phases. ITS Technology Infrastructure Plan 3/7/2013 ! IT infrastructure are the basic hardware, software, networks and facilities upon which an organization's information technology services are built. Identify the pain points and establish benchmarks. Infrastructure Upgrade August 31, 2018 PROJECT GOAL To upgrade The City of Riverdale IT infrastructure from a qualified vendor following a provided Digital Transformation Roadmap (Smart City) vison outline through the issuance of this Request for Proposal (RFP). Implement Proper Planning. They should also upgrade to the latest wireless standards, such as 802.11ac. Plan / Executive Summary Log in or create an EDUCAUSE profile to manage your subscriptions. templates-station.com. This capability provides different benefits to different constituencies: students can use their laptops anywhere; staff can access systems and the Internet as they hold meetings across campus; researchers can work wherever they gather; office layouts do not have to be driven by where network outlets are available; and so forth. You should also have a backup plan. Describe who benefits — specific groups of faculty, students, or staff. Quantity profiles provide the exact calculation of quantities imported from surveying programs. Before going forward with a particular maintenance project, an institution must consider several key questions: The answers to these questions can help an organization decide what and how much maintenance is appropriate, which provides the basis for a cost model for infrastructure maintenance. The factors to be analyzed for each type of project are similar, but different types of projects require different levels of justification, with each type addressing capabilities, benefits, risks, and costs in its own way (see table 1). In addition to capabilities, benefits, and risks, the other important part of the analysis is the cost model. Is there a new or emerging technology on the horizon that might change the approach to maintenance? It is not unusual to hear of accounting systems still in use after 20 years or more. Although cost reduction is often the justification for infrastructure investments, other goals are also involved, such as improved capability or risk reduction. Given the importance of information technology to all functions of the university, IT professionals must be strong advocates for appropriate life-cycle processes for IT infrastructure. The structure of this Project Plan is in compliance with the recommendations of IEEE Std 1058 1998. Without this commitment, he felt that he was unlikely to win the grant. How often should the maintenance be performed? Cyberinfrastructure has at least two popular definitions. There is a high speed internet connection which is shared by using internet connection sharing feature available on Windows. Consider the value proposition for adding a redundant switch in your campus network. This evaluation should compare all the factors discussed, from general capabilities to benefits to risks and costs. Some categories of upgrade itemsinclude: 1. Prepare for the future. Maintenance projects run the gamut of simple software upgrades to complex efforts that might involve retesting entire networks, systems, or databases. Infrastructure projects are not just about developing new infrastructure. They are also about maintaining current infrastructure, deciding when to replace infrastructure, and even about moving to the cloud. The related impact on facilities, networks, and other systems has to be taken into account. The framework laid out here provides background to enhance understanding of the types of infrastructure projects, present capabilities, analyze benefits and risks, develop a cost model, and, by comparing alternatives, develop the value proposition for infrastructure projects for presentation to decision makers. After collecting data on four criteria (meeting known needs, outage frequency, how up-to-date the technology was, and cost to maintain it), the department applied its knowledge of the technology environment and expectations of user needs to rate each infrastructure component on whether it would require significant maintenance or upgrade over specified time frames: 1–2 years, 3–5 years, or greater than 5 years (see table 2). Client computer systems 2. After capabilities are studied, the bulk of the analytical effort is spent in assessing benefits, risks, and costs. Our Approach Moreover, dozens of new wireless devices would keep demanding more and more bandwidth, and the wired network would need to keep up. There comes a time in the life cycle of any software, hardware, or network system when it is appropriate to start over. "3 Note that the first definition includes institutions and people, while the second includes data and information. Additionally, you’ll have more fine-grained control of your network security policies. Having this redundancy will reduce the likelihood of an outage, but by how much, and how likely is an outage without the redundant switch? This field is for validation purposes and should be left unchanged. Industry Leading Hosting. If it is possible to put a time frame on when the technology will become obsolete (or at least obsolescent), then costs can also be estimated for replacement or major upgrade and can be included in the overall cost model as well. Including CityFlag ℠ & IUI Enterprise ®. Alternatives likely also exist, such as procuring equipment from different vendors or moving to the cloud. Deterioration in IT infrastructure can lead to deterioration in research, teaching, and administration. In addition to those immediate benefits, IT staff often raised the possibility of an additional benefit: that wireless networks would reduce or even eliminate the need for most wired networks, thus lowering the cost of that infrastructure. That’s why it’s absolutely critical that an upgrade plan be put in place that uses best practices. For example, in a 2012 ECAR study on research computing, participants agreed (anecdotally) that "having research computing resources makes an institution more competitive in recruiting and retaining faculty with research computing needs."5. Value analysis can be presented in quantifiable terms and some not, but all should enter into the process. 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